N.S. government looks to expand 811 services

The Nova Scotia government has served notice that it intends to expand the provincial 811 system and services it offers ahead of the current contract expiration.

A Health Department spokesperson said in a statement that the government wants an expanded scope that includes a centralized navigation service.

“Currently 811 supports Nova Scotians by assessing their needs and providing health advice on where and how to access services,” Dan Harrison said in the statement.

“Other than a small number of options, 811 does not have the ability to directly transfer callers to an appropriate service or directly book an appointment.”

The government is looking to change that.

Contract could be for up to 9 years

Harrison said the plan is for the centralized navigation service to triage and directly connect people with the appropriate service based on their needs. That could include options such as virtual care and pharmacies.

“This will enable 811 to transition from an advice line to a comprehensive navigation service for Nova Scotians.”

Currently, people who call 811 for non-urgent health issues can get information and advice from a registered nurse.

The province posted the proposed procurement notice last week, noting that the tender for the work is expected to go out in February and will be for a five-year period with option years that could stretch the agreement up to nine years.

The current contract for the service with Emergency Medical Care Inc. does not expire until the end of March 2027.

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